Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All CLOSE ENOUGH products are made to order.

Please allow approximately 2–7 business days for production before your order is shipped. Production times may vary depending on product availability, order volume, and seasonal demand.

ESTIMATED SHIPPING TIMES

United States:
Approximately 2–7 business days after production

Canada:
Approximately 5–15 business days after production

United Kingdom:
Approximately 10–30 business days after production

Australia:
Approximately 5–15 business days after production

Hong Kong:
Approximately 10–30 business days after production

Other International Destinations:
Approximately 10–30 business days after production

Shipping times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, peak periods, or other circumstances outside our control.

TRACKING

Where tracking is available, tracking information will be provided after your order has shipped.

Please allow some time for tracking information to update after you receive your shipping confirmation.

LOST OR DELAYED PACKAGES

If your package appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery window, please contact us at:

support@closeenough.shop

We may ask you to first check with your local carrier or post office. If the package cannot be located, we will investigate the shipment and determine the appropriate next step.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Please carefully review your shipping address before placing your order.

If you notice an error after placing your order, please contact us as soon as possible at support@closeenough.shop. If the order has not yet entered production or shipped, we will do our best to update the address.

Customers are responsible for providing a complete and accurate delivery address.

If an order has already shipped and is returned or becomes undeliverable because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

We will review each case individually and work with you on the most appropriate resolution, subject to any mandatory consumer rights that apply.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

CONTACT

For questions about shipping or delivery, please contact:

CLOSE ENOUGH

Email:
support@closeenough.shop