Refund policy
RETURNS AND REFUNDS
Because CLOSE ENOUGH products are made to order, we generally do not offer voluntary returns or exchanges for:
- Incorrect size or color selected by the customer
- Change of mind
- Personal preference
Please review product descriptions and size information carefully before placing your order.
This policy does not limit any mandatory consumer rights that apply under the laws of your country or region.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible at:
support@closeenough.shop
For the fastest resolution, we recommend contacting us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging, where relevant
Once the issue has been reviewed, we will arrange an appropriate remedy, which may include a replacement or refund.
Nothing in this section limits any statutory rights you may have for faulty, defective, or incorrectly supplied goods.
CHANGE-OF-MIND RETURNS AND STATUTORY WITHDRAWAL RIGHTS
Where applicable law gives you a mandatory right to cancel or withdraw from an online purchase, CLOSE ENOUGH will honor that right.
For example, consumers in certain jurisdictions, including the European Union and United Kingdom, may generally have the right to notify us that they wish to cancel an eligible online purchase within 14 days after receiving the goods.
If you wish to exercise a statutory cancellation or withdrawal right, please contact us at:
support@closeenough.shop
before returning any item.
Where permitted by law, customers exercising a change-of-mind withdrawal right may be responsible for the cost of returning the goods.
Where required by applicable law, eligible refunds may include the original standard delivery charge. Additional delivery costs resulting from the customer choosing a more expensive delivery option may not be refundable.
Returned goods should only be handled to the extent reasonably necessary to inspect them. Where permitted by law, we may reduce a refund if the value of the goods has been diminished by handling beyond what would reasonably be permitted in a physical store.
Certain goods may be excluded from statutory withdrawal rights where permitted by applicable law, including goods that are genuinely made to a customer's individual specifications or clearly personalized.
Standard CLOSE ENOUGH products being produced after an order is placed does not, by itself, mean that all statutory cancellation rights are excluded.
EXCHANGES
We do not normally offer direct exchanges.
If an item is damaged, defective, misprinted, or incorrect, please contact us and we will arrange an appropriate resolution.
For change-of-mind or sizing issues, any return or refund rights will depend on this policy and any mandatory rights that apply under the laws of your country or region.
CANCELLATIONS AND ORDER CHANGES
Orders may be sent to production shortly after purchase.
If you need to request a cancellation or change to your order, please contact us as soon as possible at:
support@closeenough.shop
We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once production has begun.
This does not affect any mandatory cancellation or withdrawal rights that may apply under applicable consumer law.
REFUNDS
Approved refunds will be issued to the original payment method.
Once a refund has been approved and processed by CLOSE ENOUGH, the time it takes to appear in your account may vary depending on your bank, card issuer, payment provider, or payment method.
Where applicable law provides specific refund deadlines, we will comply with those requirements.
RETURN SHIPPING
Please do not send any item back without contacting us first.
If a return is required, we will provide return instructions and the appropriate return destination.
Do not send returns to the business contact address unless we specifically instruct you to do so.
For damaged, defective, misprinted, or incorrect items, we will cover any required return shipping costs or arrange an appropriate replacement or refund.
For eligible change-of-mind returns, return shipping costs will be handled in accordance with applicable law and the terms described above.
CONTACT
If you have any questions about returns, refunds, cancellations, or an order you have received, please contact:
CLOSE ENOUGH
Email:
support@closeenough.shop